Refund and Returns Policy
Last updated: October 26, 2026
30-Day Return Window
Foot Spikes offers a 30-day return window starting on the day your order is delivered for eligible returns. This policy covers orders delivered within the United States. Please contact our team before sending a package back; unauthorized shipments may not be identifiable or properly processed.
Eligible and Ineligible Return Reasons
We accept return requests for shoes that arrive damaged, defective, incorrect or materially different from their product description, subject to verification. Returns and cancellations for change of mind, personal preference, ordering the wrong size or color, or no longer wanting the item are not accepted under our voluntary policy. This restriction does not affect statutory rights or remedies required by applicable U.S. law.
Return Conditions
When a physical return is requested, items should be returned in the condition received, with original packaging, accessories and labels where reasonably available. Do not deliberately use or damage footwear after discovering a defect. Normal handling needed to inspect an item does not by itself defeat legal remedies. The support team will provide instructions appropriate to the problem reported.
How to Request a Return
- Email sales@footspikes.shop within 30 days after the delivery date.
- Include the order number, item name, delivery date and a description of the problem.
- For incorrect, damaged or defective items, attach clear photos of the shoes, packaging and shipping label, if available.
- Wait for our instructions and the authorized return destination. Do not mail goods to an address shown on an outbound shipping label unless directed.
- Use the return method provided, and keep tracking or postage receipts until the case is resolved.
Return Shipping Costs
When we confirm a product was incorrect, defective or damaged on arrival, we will arrange a suitable return solution and cover reasonable required return shipping costs where a return is necessary. No fee will be charged for an accepted return solely because of our fulfillment error. Any other legally required remedies take priority over this policy.
Inspection and Refund Timeline
We inspect returned products after receipt. For approved returns, we initiate the refund to the original payment method within 14 days after the return arrives and is inspected. Your payment provider or bank may take additional time to post the credit. We will inform you if additional information is needed. Refund amounts will include the charges required by applicable law; for confirmed fulfillment errors or defective goods, this generally includes the product payment and relevant standard shipping charges.
Afterpay Refunds
If you paid with Afterpay, we process approved refunds through the original checkout transaction. Afterpay applies the credit to your installment plan and handles any remaining adjustments under its terms. Continue following Afterpay's payment instructions unless Afterpay confirms a schedule change. Contact Afterpay directly for account-level installment questions.
Order Cancellations and Change of Mind
Because orders may enter fulfillment soon after payment, we do not accept cancellations or returns solely due to change of mind, incorrect self-selected size, preference or an unwanted purchase. However, if we cannot dispatch an order within the promised shipment timeframe, U.S. federal rules may entitle you to accept a delay or cancel and receive a prompt full refund. Nothing here limits other legal rights, including remedies for orders that are not fulfilled, products that do not match their descriptions or payment errors.
Exchanges
We do not guarantee direct size or color exchanges. If you receive an incorrect or defective item, contact support and we will review replacement, refund or another appropriate remedy. A new size requested solely due to a personal sizing mistake is not an eligible exchange reason under our voluntary policy.
Refund Status or Disputes
To follow up, email your order number and the return tracking number (if assigned). If a problem is not resolved, consumers retain the right to seek remedies under applicable law or through their payment provider. Please never send full card details by email.
Contact Us
Foot Spikes — footspikes.shop — sales@footspikes.shop. See our Shipping Policy, Size Chart and Contact pages.